Home | The ProjectOutcomes: Workshop program | Licensed Delivery Partners | Resources | Glossary | Contact Us     Glossary A B C D E F G H I J L M O P Q R S T U V W Z Term Definition Discussion Examples & Illustrations Undesirable outcomes End-effects from a project that cause a loss of value to a stakeholder. User An term from IS/IT that is not recognised in the ITO model. A corresponding defined term in the ITO model is project customer. Utilisation The employment of an output by a project’s customer(s) that can cause target outcomes to emerge as a by-product.   Home | The ProjectOutcomes: Workshop program | Licensed Delivery Partners | Resources | Administration | Glossary | Contact Us © Sigma Management Science 2007